In this video, I am going to explain roles and responsibilities on an L3 Linux or DevOps Engineer. When L1 and L2 Support Engineers are not able to fix!!!
Everything seems fine but the application is taking a lot of time to respond
When System behaves abnormally
Utilize expert skills to find the root cause
Assigning Tasks to L1 and L2 Team
Providing a Solution and getting implemented
Taking Care of escalated issues
Server and Network Configuration
Design and getting approved form Architect
Providing Solution for the new and existing application
Modifying and Extending existing infrastructure
Discussing Solutions with IT Managers
Taking the decision, in case of any critical situation
Planning and Implementation of new things in production
Giving presentations to Management
Getting approvals from Management
Getting Tasks completed by third-party vendors
Resource Management
Providing Timelines for Product Deliveries
Asset Management
Access Management
Firstly Fixing the issue and then sharing RCA
Documentation of these issues for future references
Enabling Team for fixing these type of issues in the coming time
Performance Tuning and Testing
When an issue comes the first time
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